There are a variety of reasons your account may have been double charged for a game, but we can help resolve this.
There are a few reasons why you may be seeing multiple charges on your bank statement for the one game. If none of these circumstances apply to your situation, please get in contact with our support line to investigate further.
Pending Payment:
When the team captain initiates the payment process, we temporarily hold the funds in your account until all team members' fees are approved. If one player's game fee is declined due to insufficient funds or an expired card, we do not deduct funds from any other players until the issue is resolved. During this time, you will see a pending payment on your account. If the matter remains unresolved for a few days, your bank will cancel the hold and return the funds to your account. This process may take a few days, which means you might see multiple 'Teampay' transactions on your bank statement while the bank confirms that the funds were not deducted.
Both the captain and parent have made Payment:
When a parent has pre-paid their game fee, this will display on the team captains app as 'Paid'. If the parent and captain are processing the payment at the exact same time, this warning may not display on the captains device. In this situation, please contact our support line and we will refund this payment for you.
Reallocated Payment to yourself:
If a player's payment is declined and cannot be resolved, you have the option to reallocate the payment to yourself in order to proceed with the team payment. In this case, we will cancel your original payment and process a new transaction that includes both your game fee and the reallocated fee. This ensures that you are only charged one set of fees for the payment. Once your bank confirms that the fees were not deducted, the original pending payment will be fully returned to your account.